12 Responses to “Medieval helpdesk”

1. 1.   Annie Rhiannon Says:
   May 18th, 2007 at 9:03 am

   Brilliant. It’s just like me and my mother.

2. 2.   graviton383 Says:
   May 18th, 2007 at 10:55 am

   It reminds me of learning powerpoint.

3. 3.   Eugene Ray Says:
   May 18th, 2007 at 11:10 am

   This is great

4. 4.   Stephen Says:
   May 18th, 2007 at 12:32 pm

   I’ve had to do this as phone support. (No, no. Try not to get ahead of me. Remember I can’t see what you’re doing.)

   While driving. (Give me a second to plug in my hands-free. It looks like what?)

   And my wife has a master’s degree. (She mastered ancient Greek, but can’t read the manual.)

   So, i’ve got mixed emotions over this very, very funny clip. (It makes me squirm a little, and my skin crawls. I’ll take a Valium now.)

5. 5.   Penny Says:
   May 18th, 2007 at 3:31 pm

   That clip reminds me of my mother. She hates everything to do with anything ‘technology’.

6. 6.   Ellipsis Says:
   May 18th, 2007 at 3:40 pm

   someone should show that to George Bush

7. 7.   Illirikim Says:
   May 19th, 2007 at 5:54 am

   It’s funny, but it makes us look like idiots. By “us” I mean the great unwashed, the people who really don’t give a shit about computers, and care only about what you can do with them. And there’s no doubt that the way computers are designed, and manuals written, suggests either that computer designers get an ego boost out of pretending that they are designing the LHC, or that they are functionally retarded. Maybe both.

8. 8.   Quasar9 Says:
   May 19th, 2007 at 6:49 am

   lol, Monty Python in Norwegian

   Nust have been dramatic changing from scrolls to ‘books’
   even more so than changing from greek to latin to english?

9. 9.   Jugalator Says:
   May 19th, 2007 at 10:55 pm

   Hehe, yes this one is funny.

   I wouldn’t take it so seriously, Illirikim. It could be just as well as be seen as taking a jab at typical computer problems (where poor manuals are just as much the being culprits), or perhaps most likely, just done in fun to illustrate the culture that have evolved in computer support.

10. 10.   Peacenik Says:
    May 20th, 2007 at 5:24 pm

    Whoa there, Illirikim. This just illustrates the fact that the devices of today that we think of as “obvious” were yesterday’s “mysterious” new technology. Being in IT Support for 13 years now, I can tell you that this dialog was far more common 5 or 6 years ago than it is today. All of “us” have had that first experience with a computer/atm/automobile/TV Remote/subway map/ etc that we can hopefully laugh about at some point down the line. Poorly written manuals (as this piece also shows) are apparently an inevitable part of the human condition (unless you are using an Apple product!)

11. 11.   » Medieval helpdesk « e pur si muove - recherche en dépaysement Says:
    May 21st, 2007 at 2:07 pm

    [...] Cosmic Variance « Youtube « Øystein og jeg (NRK) This entry is filed under Youtube Mondays. You can [...]

12. 12.   Sagebrush » Blog Archive » Tech Support Says:
    May 24th, 2007 at 11:45 am

    [...] (kudos Cosmic Variance) [...]