Thank You Apple

By Sheril Kirshenbaum | April 3, 2010 12:45 pm

When I brought my iPhone in for repair at the Barton Creek Apple store in Texas on Wednesday night, the nice folks at the Genius Bar were kind enough to take a look at my MacBook Air, which had gotten bumped around during our move to Austin. They offered to fix it immediately through AppleCare, so I left my computer with a friendly fellow named Rej.

This morning–the same day as the highly anticipated iPad release–they delivered my laptop looking shiny and new. I’m very appreciative of the help and service I received and the good folks at the Barton Creek store. Thanks Apple!

Picture 2

MORE ABOUT: Apple, applecare, iPad, Mac, macbook

Comments (7)

  1. John Kwok


    That’s typical Apple customer service. My sister is an Apple loyalist, having received ample excellent attention from Apple employees here in New York City with regards to her computers and iPhone. Would expect that others would have the same superb experience with them (But I remain a Microsoft Windows and Dell Computer fan, which is why I haven’t switched to Apple yet.).

    Have no doubt you’ll receive similar excellent care from Apple in the future.



  2. Dennis

    Funny coincidence that I had almost the same experience.
    Wednesday night, my MacBook Pro bit the dust.
    Thursday afternoon I brought it to the Genius Bar (in Burlington, MA) and was informed that I had a bad RAM module and a bad logic board.
    They told me they couldn’t fix it in-house and had to send it to their repair depot, which meant I would be without my lap top for 5-7 days.
    What a pleasant shock when I answered the ringing of my door bell this morning to find the Fed Ex man with my repaired MBP in hand!
    Turn around time: less than 48 hours!
    And since it was still covered by AppleCare, it was completely gratis.
    Kind of a drag that such an expensive piece of technology can’t last 3 years before crapping out, but when Apple fixes it for free in under 48 hours, how can I complain?

    I have had quite a few occasions to visit the Genius Bar, and I’ve never walked away disappointed.

  3. MartyM

    Go Apple!!! (written from a MacBook Pro)

  4. AlexB

    hmm…apple products really fail in under 4 yrs? i was given the impression that theyd last until at least the end of the universe lol
    (written from a macbook pro!) (that will hopefully last more than 4 yrs)

  5. Rand All

    I’m not a big Apple fan, but as a life-long Austinite: welcome to the city. I think you’ll find it a pretty swell place!

  6. Sheril,
    More to the point, are you still enamoured of the MacBook Air? If not, what’s next for you?

  7. sputnik

    Not sure I’d be that thankful since the MacBook Air didn’t last long before needing repair…and AppleCare isn’t free.


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About Sheril Kirshenbaum

Sheril Kirshenbaum is a research scientist with the Webber Energy Group at the University of Texas at Austin's Center for International Energy and Environmental Policy where she works on projects to enhance public understanding of energy issues as they relate to food, oceans, and culture. She is involved in conservation initiatives across levels of government, working to improve communication between scientists, policymakers, and the public. Sheril is the author of The Science of Kissing, which explores one of humanity's fondest pastimes. She also co-authored Unscientific America: How Scientific Illiteracy Threatens Our Future with Chris Mooney, chosen by Library Journal as one of the Best Sci-Tech Books of 2009 and named by President Obama's science advisor John Holdren as his top recommended read. Sheril contributes to popular publications including Newsweek, The Washington Post, Discover Magazine, and The Nation, frequently covering topics that bridge science and society from climate change to genetically modified foods. Her writing is featured in the anthology The Best American Science Writing 2010. In 2006 Sheril served as a legislative Knauss science fellow on Capitol Hill with Senator Bill Nelson (D-FL) where she was involved in energy, climate, and ocean policy. She also has experience working on pop radio and her work has been published in Science, Fisheries Bulletin, Oecologia, and Issues in Science and Technology. In 2007, she helped to found Science Debate; an initiative encouraging candidates to debate science research and innovation issues on the campaign trail. Previously, Sheril was a research associate at Duke University's Nicholas School of the Environment and has served as a Fellow with the Center for Biodiversity and Conservation at the American Museum of Natural History and as a Howard Hughes Research Fellow. She has contributed reports to The Nature Conservancy and provided assistance on international protected area projects. Sheril serves as a science advisor to NPR's Science Friday and its nonprofit partner, Science Friday Initiative. She also serves on the program committee for the annual meeting of the American Association for the Advancement of Science (AAAS). She speaks regularly around the country to audiences at universities, federal agencies, and museums and has been a guest on such programs as The Today Show and The Daily Rundown on MSNBC. Sheril is a graduate of Tufts University and holds two masters of science degrees in marine biology and marine policy from the University of Maine. She co-hosts The Intersection on Discover blogs with Chris Mooney and has contributed to DeSmogBlog, Talking Science, Wired Science and Seed. She was born in Suffern, New York and is also a musician. Sheril lives in Austin, Texas with her husband David Lowry. Interested in booking Sheril Kirshenbaum to speak at your next event? Contact Hachette Speakers Bureau 866.376.6591 For more information, visit her website or email Sheril at


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