When I brought my iPhone in for repair at the Barton Creek Apple store in Texas on Wednesday night, the nice folks at the Genius Bar were kind enough to take a look at my MacBook Air, which had gotten bumped around during our move to Austin. They offered to fix it immediately through AppleCare, so I left my computer with a friendly fellow named Rej.
This morning–the same day as the highly anticipated iPad release–they delivered my laptop looking shiny and new. I’m very appreciative of the help and service I received and the good folks at the Barton Creek store. Thanks Apple!
April 3rd, 2010 at 1:28 pm
Sheril,
That’s typical Apple customer service. My sister is an Apple loyalist, having received ample excellent attention from Apple employees here in New York City with regards to her computers and iPhone. Would expect that others would have the same superb experience with them (But I remain a Microsoft Windows and Dell Computer fan, which is why I haven’t switched to Apple yet.).
Have no doubt you’ll receive similar excellent care from Apple in the future.
Cheers,
John
April 3rd, 2010 at 3:00 pm
Funny coincidence that I had almost the same experience.
Wednesday night, my MacBook Pro bit the dust.
Thursday afternoon I brought it to the Genius Bar (in Burlington, MA) and was informed that I had a bad RAM module and a bad logic board.
They told me they couldn’t fix it in-house and had to send it to their repair depot, which meant I would be without my lap top for 5-7 days.
Bummer.
What a pleasant shock when I answered the ringing of my door bell this morning to find the Fed Ex man with my repaired MBP in hand!
Turn around time: less than 48 hours!
And since it was still covered by AppleCare, it was completely gratis.
Kind of a drag that such an expensive piece of technology can’t last 3 years before crapping out, but when Apple fixes it for free in under 48 hours, how can I complain?
I have had quite a few occasions to visit the Genius Bar, and I’ve never walked away disappointed.
April 3rd, 2010 at 4:53 pm
Go Apple!!! (written from a MacBook Pro)
April 4th, 2010 at 4:50 am
hmm…apple products really fail in under 4 yrs? i was given the impression that theyd last until at least the end of the universe lol
(written from a macbook pro!) (that will hopefully last more than 4 yrs)
April 5th, 2010 at 12:44 am
I’m not a big Apple fan, but as a life-long Austinite: welcome to the city. I think you’ll find it a pretty swell place!
April 5th, 2010 at 7:21 am
Sheril,
More to the point, are you still enamoured of the MacBook Air? If not, what’s next for you?
April 5th, 2010 at 7:26 pm
Not sure I’d be that thankful since the MacBook Air didn’t last long before needing repair…and AppleCare isn’t free.